Mortgage company · complaint record
Carrington Mortgage Services complaints
Filed under CARRINGTON MORTGAGE SERVICES, LLC
Consumers have filed 7,609 complaints about Carrington Mortgage Services since 2012, 1,302 of them in the last 12 months (+99% on the year before). It answered 99.8% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process. It is the 7th most complained-about of 595 mortgage lenders & servicers this year.
Weak response record. How it works
- Complaints on record
- 7,609
- Last 12 months
- 1,302
- Answered on time
- 99.8%
- Closed with relief
- 0%
- Last 30 days
- 100
- Rank
- #7 of 595
Since January 2012
+99% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 6, 2026
Most complained-about mortgage lenders & servicers
Carrington Mortgage Services complaints by month
The busiest month was October 2026 (169 complaints). Complaints in the last 12 months are up 99% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Carrington Mortgage Services answered last 12 months
- Closed with explanation1,14287.7%
- In progress16012.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time44/4599.8% on time
- Relief for customers0/400% closed with relief
- Complaint trend0/15+99% vs last year
What Carrington Mortgage Services complaints are about
Top Carrington Mortgage Services problems last 12 months
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 283
- Escrow, taxes, or insurance 277
- Payment process 216
- Loan sold or transferred to another company 72
- Fees charged 54
- Paying off the loan 39
Where Carrington Mortgage Services complaints come from
Most complaints: Texas (767), Florida (752), California (718), Georgia (499), New York (399).
Carrington Mortgage Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ocwen FinancialMortgages | 54 | 1,681 | C |
| 2 | PennyMacMortgages | 89 | 1,490 | A |
| 3 | M&T BankMortgages | 92 | 1,455 | A |
| 4 | Carrington Mortgage ServicesMortgages | 44 | 1,302 | D |
| 5 | Select Portfolio ServicingMortgages | 52 | 1,277 | C |
| 6 | LoanCareMortgages | 46 | 1,091 | D |
| 7 | SeleneMortgages | 50 | 1,063 | C |
| 8 | Mr. CooperMortgages | 60 | 913 | C |
Compare side by side: Carrington Mortgage Services vs Ocwen Financial · Carrington Mortgage Services vs PennyMac · Carrington Mortgage Services vs M&T Bank · Carrington Mortgage Services vs Select Portfolio Servicing
What people say about Carrington Mortgage Services
All experiencesNo experiences with Carrington Mortgage Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Carrington Mortgage Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 6, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Nov 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Nov 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 4, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | In progress |
| Nov 4, 2026 | Mortgages | Trouble during payment processFees charged | In progress |
| Nov 4, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
Questions about Carrington Mortgage Services
How many complaints does Carrington Mortgage Services have?
Carrington Mortgage Services has 7,609 complaints on record since January 2012, including 1,302 in the last 12 months and 100 in the last 30 days. That makes it number 108 of every company by complaints this year.
Does Carrington Mortgage Services respond to complaints?
Yes. Carrington Mortgage Services answered 99.8% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 44/100 (grade D).
What do people complain about most with Carrington Mortgage Services?
The most common problems are trouble during payment process (2,203), struggling to pay mortgage (1,885), incorrect information on your report (693).
Is Carrington Mortgage Services legit?
Carrington Mortgage Services is a real company with a public complaint record: consumers have complained about it 7,609 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Carrington Mortgage Services legit? for the signals, red flags and how to protect yourself.
Are complaints about Carrington Mortgage Services going up or down?
Up. There were 1,302 complaints in the last 12 months against 654 in the 12 before (+99%). See every month.
How do I file a complaint against Carrington Mortgage Services?
Complain to Carrington Mortgage Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Carrington Mortgage Services complaints come from?
Most come from Texas (767), Florida (752), California (718). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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