Cashcall against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Cashcall | 0 | new | - | - | 36 |
Every mortgage company ranked
Latest Cashcall mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jul 29, 2018 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Jan 13, 2016 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Oct 7, 2015 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Jun 9, 2015 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Mar 17, 2015 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| May 19, 2014 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Mar 21, 2014 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Mar 14, 2014 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Jan 8, 2014 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Dec 30, 2013 | Mortgages | Credit decision / Underwriting | CA | Explained | Yes |
| Nov 25, 2013 | Mortgages | Application, originator, mortgage broker | OR | Explained | Yes |
| Sep 18, 2013 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Sep 18, 2013 | Mortgages | Loan servicing, payments, escrow account | TX | Explained | Yes |
| Aug 30, 2013 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Aug 22, 2013 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Aug 5, 2013 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Jul 20, 2013 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Jul 12, 2013 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Jun 24, 2013 | Mortgages | Application, originator, mortgage broker | GA | Explained | Yes |
| Jun 18, 2013 | Mortgages | Application, originator, mortgage broker | OH | Explained | Yes |
| Jun 10, 2013 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| May 8, 2013 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Apr 10, 2013 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Mar 15, 2013 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Mar 6, 2013 | Mortgages | Loan servicing, payments, escrow account | AZ | Explained | Yes |
| Feb 1, 2013 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
| Jan 17, 2013 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Nov 9, 2012 | Mortgages | Loan modification,collection,foreclosure | TN | Explained | Yes |
| Nov 7, 2012 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Oct 10, 2012 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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