Payment company · complaint record
Castle Rock Mortgage complaints
Filed under Castle Rock Mortgage, LLC
Consumers have filed 2 complaints about Castle Rock Mortgage since 2023, none in the last 12 months. It answered 50% on time and closed 100% with relief for the customer. The most common problem is fraud or scam.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 0
- Answered on time
- 50%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- -
Since October 2023
new vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Mar 11, 2024
Castle Rock Mortgage complaints by month
The busiest month was October 2023 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Castle Rock Mortgage answered all time
- Closed with monetary relief2100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Castle Rock Mortgage complaints are about
Top Castle Rock Mortgage problems
Castle Rock Mortgage compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | Castle Rock MortgageMoney transfers & apps | - | 0 | - |
Compare side by side: Castle Rock Mortgage vs Ria Envia · Castle Rock Mortgage vs Bill.Com · Castle Rock Mortgage vs Global Tel*Link · Castle Rock Mortgage vs Airtm
What people say about Castle Rock Mortgage
All experiencesNo experiences with Castle Rock Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Castle Rock Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 11, 2024 | Money transfers & apps | Fraud or scam | Money back |
| Oct 13, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Money back |
Questions about Castle Rock Mortgage
How many complaints does Castle Rock Mortgage have?
Castle Rock Mortgage has 2 complaints on record since October 2023, including 0 in the last 12 months and 0 in the last 30 days.
Does Castle Rock Mortgage respond to complaints?
Yes. Castle Rock Mortgage answered 50% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Castle Rock Mortgage?
The most common problems are fraud or scam (1), applying for a mortgage or refinancing an existing mortgage (1).
Is Castle Rock Mortgage legit?
Castle Rock Mortgage is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Castle Rock Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Castle Rock Mortgage?
Complain to Castle Rock Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Castle Rock Mortgage complaints come from?
Most come from Tennessee (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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