Payment company · complaint record
Ingo Money complaints
Filed under Ingo Money, Inc.
Consumers have filed 153 complaints about Ingo Money since 2016, 26 of them in the last 12 months (0% on the year before). It answered 88.5% on time and closed 0% with relief for the customer - less often than a typical payment company. The most common problem is problem with customer service. It is the 19th most complained-about of 72 payment apps & money transfer services this year.
Poor response record. How it works
- Complaints on record
- 153
- Last 12 months
- 26
- Answered on time
- 88.5%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #19 of 72
Since September 2016
0% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Sep 27, 2026
Most complained-about payment apps & money transfer services
Ingo Money complaints by month
The busiest month was January 2025 (7 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Ingo Money answered last 12 months
- Closed with explanation26100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4588.5% on time
- Relief for customers0/400% closed with relief
- Complaint trend10/150% vs last year
What Ingo Money complaints are about
Top Ingo Money problems
Where Ingo Money complaints come from
Most complaints: California (22), Florida (13), Georgia (8), New York (7), Pennsylvania (7).
Ingo Money compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | MercariMoney transfers & apps | 45 | 71 | D |
| 2 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 3 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 4 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 5 | AirtmMoney transfers & apps | 0 | 38 | F |
| 6 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 7 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 8 | PLS GroupMoney transfers & apps | 72 | 25 | B |
Compare side by side: Ingo Money vs Mercari · Ingo Money vs Ria Envia · Ingo Money vs Bill.Com · Ingo Money vs Global Tel*Link
What people say about Ingo Money
All experiencesNo experiences with Ingo Money yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Ingo Money complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 27, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Sep 24, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 17, 2026 | Bank accounts | Managing an accountCashing a check | Explained |
| Sep 15, 2026 | Money transfers & apps | Confusing or misleading advertising or marketing | Explained |
| Sep 13, 2026 | Bank accounts | Managing an accountCashing a check | Explained |
| Sep 8, 2026 | Money transfers & apps | Problem with customer service | Explained |
| Sep 4, 2026 | Money transfers & apps | Problem with customer service | Explained |
| Aug 28, 2026 | Money transfers & apps | Problem with customer service | Explained |
| Aug 21, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 17, 2026 | Money transfers & apps | Problem with customer service | Explained |
| Jul 20, 2026 | Money transfers & apps | Problem with customer service | Explained |
| Jul 10, 2026 | Money transfers & apps | Problem with customer service | Explained |
Questions about Ingo Money
How many complaints does Ingo Money have?
Ingo Money has 153 complaints on record since September 2016, including 26 in the last 12 months and 0 in the last 30 days. That makes it number 947 of every company by complaints this year.
Does Ingo Money respond to complaints?
Yes. Ingo Money answered 88.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 10/100 (grade F).
What do people complain about most with Ingo Money?
The most common problems are problem with customer service (46), managing an account (14), fraud or scam (28).
Is Ingo Money legit?
Ingo Money is a real company with a public complaint record: consumers have complained about it 153 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Ingo Money legit? for the signals, red flags and how to protect yourself.
Are complaints about Ingo Money going up or down?
Roughly level. There were 26 complaints in the last 12 months against 26 in the 12 before (0%). See every month.
How do I file a complaint against Ingo Money?
Complain to Ingo Money in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Ingo Money complaints come from?
Most come from California (22), Florida (13), Georgia (8). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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