Payment company · complaint record
Bill.Com complaints
Filed under BILL.COM, LLC
Consumers have filed 135 complaints about Bill.Com since 2019, 55 of them in the last 12 months (+62% on the year before). It answered 100% on time and closed 4% with relief for the customer - less often than a typical payment company. The most common problem is problem with a purchase shown on your statement. It is the 16th most complained-about of 72 payment apps & money transfer services this year.
Average response record. How it works
- Complaints on record
- 135
- Last 12 months
- 55
- Answered on time
- 100%
- Closed with relief
- 4%
- Last 30 days
- 6
- Rank
- #16 of 72
Since May 2019
+62% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Nov 11, 2026
Most complained-about payment apps & money transfer services
Bill.Com complaints by month
The busiest month was March 2026 (7 complaints). Complaints in the last 12 months are up 62% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Bill.Com answered last 12 months
- Closed with monetary relief23.6%
- Closed with explanation4480%
- In progress916.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers6/404.3% closed with relief
- Complaint trend4/15+62% vs last year
What Bill.Com complaints are about
Top Bill.Com problems last 12 months
Inside "Problem with a purchase shown on your statement"
- Credit card company isn't resolving a dispute about a purchase on your statement 8
- Card was charged for something you did not purchase with the card 4
Where Bill.Com complaints come from
Most complaints: California (23), New York (12), Florida (11), Texas (8), Virginia (7).
Bill.Com compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | TapTap SendMoney transfers & apps | 68 | 100 | B |
| 2 | WorldRemitMoney transfers & apps | 29 | 86 | F |
| 3 | MercariMoney transfers & apps | 45 | 71 | D |
| 4 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 5 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 6 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 7 | AirtmMoney transfers & apps | 0 | 38 | F |
| 8 | Paysend USMoney transfers & apps | 10 | 26 | F |
Compare side by side: Bill.Com vs TapTap Send · Bill.Com vs WorldRemit · Bill.Com vs Mercari · Bill.Com vs Ria Envia
What people say about Bill.Com
All experiencesNo experiences with Bill.Com yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Bill.Com complaints
Full logQuestions about Bill.Com
How many complaints does Bill.Com have?
Bill.Com has 135 complaints on record since May 2019, including 55 in the last 12 months and 6 in the last 30 days. That makes it number 647 of every company by complaints this year.
Does Bill.Com respond to complaints?
Yes. Bill.Com answered 100% of its complaints on time (within 15 days) and closed 4% with relief - money back or a fix; 4.3% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 55/100 (grade C).
What do people complain about most with Bill.Com?
The most common problems are problem with a purchase shown on your statement (12), other transaction problem (15), managing an account (8).
Is Bill.Com legit?
Bill.Com is a real company with a public complaint record: consumers have complained about it 135 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Bill.Com legit? for the signals, red flags and how to protect yourself.
Are complaints about Bill.Com going up or down?
Up. There were 55 complaints in the last 12 months against 34 in the 12 before (+62%). See every month.
How do I file a complaint against Bill.Com?
Complain to Bill.Com in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Bill.Com complaints come from?
Most come from California (23), New York (12), Florida (11). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Bill.Com
No comments yet. Start the conversation - questions are welcome too.