Payment company · complaint record
Paysend US complaints
Filed under Paysend US LLC
Consumers have filed 47 complaints about Paysend US since 2023, 26 of them in the last 12 months. It answered 88.5% on time and closed 0% with relief for the customer - less often than a typical payment company. The most common problem is money was not available when promised. It is the 19th most complained-about of 72 payment apps & money transfer services this year.
Poor response record. How it works
- Complaints on record
- 47
- Last 12 months
- 26
- Answered on time
- 88.5%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #19 of 72
Since May 2023
new vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Oct 27, 2026
Most complained-about payment apps & money transfer services
Paysend US complaints by month
The busiest month was August 2026 (7 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Paysend US answered last 12 months
- Closed with explanation26100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4588.5% on time
- Relief for customers0/400% closed with relief
- Complaint trend10/15no earlier year
What Paysend US complaints are about
Top Paysend US problems
Where Paysend US complaints come from
Most complaints: Florida (11), New York (7), California (4), Texas (3), Georgia (2).
Paysend US compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | MercariMoney transfers & apps | 45 | 71 | D |
| 2 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 3 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 4 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 5 | AirtmMoney transfers & apps | 0 | 38 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 8 | PLS GroupMoney transfers & apps | 72 | 25 | B |
Compare side by side: Paysend US vs Mercari · Paysend US vs Ria Envia · Paysend US vs Bill.Com · Paysend US vs Global Tel*Link
What people say about Paysend US
All experiencesNo experiences with Paysend US yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Paysend US complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 27, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 23, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 9, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Oct 1, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Sep 12, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Sep 3, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Aug 29, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Aug 26, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Aug 25, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Aug 25, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Aug 21, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Aug 4, 2026 | Money transfers & apps | Wrong amount charged or received | Explained |
Questions about Paysend US
How many complaints does Paysend US have?
Paysend US has 47 complaints on record since May 2023, including 26 in the last 12 months and 2 in the last 30 days. That makes it number 947 of every company by complaints this year.
Does Paysend US respond to complaints?
Yes. Paysend US answered 88.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 10/100 (grade F).
What do people complain about most with Paysend US?
The most common problems are money was not available when promised (17), other transaction problem (16), fraud or scam (6).
Is Paysend US legit?
Paysend US is a real company with a public complaint record: consumers have complained about it 47 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Paysend US legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Paysend US?
Complain to Paysend US in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Paysend US complaints come from?
Most come from Florida (11), New York (7), California (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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