Payment company · complaint record
Airtm complaints
Filed under Airtm Inc.
Consumers have filed 67 complaints about Airtm since 2022, 38 of them in the last 12 months (+192% on the year before). It answered 50% on time and closed 0% with relief for the customer - less often than a typical payment company. The most common problem is trouble accessing funds in your mobile or digital wallet. It is the 18th most complained-about of 72 payment apps & money transfer services this year.
Poor response record. How it works
- Complaints on record
- 67
- Last 12 months
- 38
- Answered on time
- 50%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #18 of 72
Since November 2022
+192% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Oct 23, 2026
Most complained-about payment apps & money transfer services
Airtm complaints by month
The busiest month was September 2026 (11 complaints). Complaints in the last 12 months are up 192% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Airtm answered last 12 months
- Closed with explanation38100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4550% on time
- Relief for customers0/400% closed with relief
- Complaint trend0/15+192% vs last year
What Airtm complaints are about
Top Airtm problems
Where Airtm complaints come from
Most complaints: Delaware (5), Florida (2), Ohio (1), Oregon (1), Washington (1).
Airtm compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | MercariMoney transfers & apps | 45 | 71 | D |
| 2 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 3 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 4 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 5 | AirtmMoney transfers & apps | 0 | 38 | F |
| 6 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 7 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 8 | PLS GroupMoney transfers & apps | 72 | 25 | B |
Compare side by side: Airtm vs Mercari · Airtm vs Ria Envia · Airtm vs Bill.Com · Airtm vs Global Tel*Link
What people say about Airtm
All experiencesNo experiences with Airtm yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Airtm complaints
Full logQuestions about Airtm
How many complaints does Airtm have?
Airtm has 67 complaints on record since November 2022, including 38 in the last 12 months and 3 in the last 30 days. That makes it number 780 of every company by complaints this year.
Does Airtm respond to complaints?
Yes. Airtm answered 50% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 0/100 (grade F).
What do people complain about most with Airtm?
The most common problems are trouble accessing funds in your mobile or digital wallet (24), money was not available when promised (13), fraud or scam (14).
Is Airtm legit?
Airtm is a real company with a public complaint record: consumers have complained about it 67 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Airtm legit? for the signals, red flags and how to protect yourself.
Are complaints about Airtm going up or down?
Up. There were 38 complaints in the last 12 months against 13 in the 12 before (+192%). See every month.
How do I file a complaint against Airtm?
Complain to Airtm in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Airtm complaints come from?
Most come from Delaware (5), Florida (2), Ohio (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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