Mortgages
Certainty Home Loans mortgages complaints
Consumers have filed 13 complaints about Certainty Home Loans's mortgages. See the whole Certainty Home Loans record.
Certainty Home Loans against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Certainty Home Loans | 0 | - | - |
Latest Certainty Home Loans mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 31, 2020 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 22, 2020 | Mortgages | Trouble during payment process | Explained |
| Sep 21, 2019 | Mortgages | Trouble during payment process | Explained |
| Sep 20, 2018 | Mortgages | Trouble during payment process | Explained |
| Mar 15, 2017 | Mortgages | Loan servicing, payments, escrow account | Money back |
| Feb 7, 2017 | Mortgages | Application, originator, mortgage broker | Explained |
| Dec 29, 2015 | Mortgages | Application, originator, mortgage broker | Explained |
| Aug 17, 2014 | Mortgages | Application, originator, mortgage broker | Money back |
| Aug 14, 2014 | Mortgages | Loan servicing, payments, escrow account | Money back |
| Jul 30, 2014 | Mortgages | Application, originator, mortgage broker | Explained |
| Jun 4, 2014 | Mortgages | Settlement process and costs | Explained |
| Apr 18, 2014 | Mortgages | Settlement process and costs | Explained |
| Aug 16, 2012 | Mortgages | Application, originator, mortgage broker | Money back |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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