Mortgage company · complaint record
Certainty Home Loans complaints
Filed under CERTAINTY HOME LOANS LLC
Consumers have filed 13 complaints about Certainty Home Loans since 2012, none in the last 12 months. It answered 92.3% on time and closed 31% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 13
- Last 12 months
- 0
- Answered on time
- 92.3%
- Closed with relief
- 31%
- Last 30 days
- 0
- Rank
- -
Since August 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 31, 2020
Certainty Home Loans complaints by month
The busiest month was August 2014 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Certainty Home Loans answered all time
- Closed with monetary relief430.8%
- Closed with explanation969.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Certainty Home Loans problems
Where Certainty Home Loans complaints come from
Most complaints: Georgia (4), North Carolina (4), Texas (4), Arizona (1).
Certainty Home Loans compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Certainty Home LoansMortgages | - | 0 | - |
Compare side by side: Certainty Home Loans vs Midwest Loan Services · Certainty Home Loans vs Truhome Solutions · Certainty Home Loans vs NEXA Mortgage · Certainty Home Loans vs Hilltop
What people say about Certainty Home Loans
All experiencesNo experiences with Certainty Home Loans yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Certainty Home Loans complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 31, 2020 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 22, 2020 | Mortgages | Trouble during payment process | Explained |
| Sep 21, 2019 | Mortgages | Trouble during payment process | Explained |
| Sep 20, 2018 | Mortgages | Trouble during payment process | Explained |
| Mar 15, 2017 | Mortgages | Loan servicing, payments, escrow account | Money back |
| Feb 7, 2017 | Mortgages | Application, originator, mortgage broker | Explained |
| Dec 29, 2015 | Mortgages | Application, originator, mortgage broker | Explained |
| Aug 17, 2014 | Mortgages | Application, originator, mortgage broker | Money back |
| Aug 14, 2014 | Mortgages | Loan servicing, payments, escrow account | Money back |
| Jul 30, 2014 | Mortgages | Application, originator, mortgage broker | Explained |
| Jun 4, 2014 | Mortgages | Settlement process and costs | Explained |
| Apr 18, 2014 | Mortgages | Settlement process and costs | Explained |
Questions about Certainty Home Loans
How many complaints does Certainty Home Loans have?
Certainty Home Loans has 13 complaints on record since August 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Certainty Home Loans respond to complaints?
Yes. Certainty Home Loans answered 92.3% of its complaints on time (within 15 days) and closed 31% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Certainty Home Loans?
The most common problems are application, originator, mortgage broker (5), trouble during payment process (3), loan servicing, payments, escrow account (2).
Is Certainty Home Loans legit?
Certainty Home Loans is a real company with a public complaint record: consumers have complained about it 13 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Certainty Home Loans legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Certainty Home Loans?
Complain to Certainty Home Loans in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Certainty Home Loans complaints come from?
Most come from Georgia (4), North Carolina (4), Texas (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Certainty Home Loans
No comments yet. Start the conversation - questions are welcome too.