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Complaint log

Chrysalis complaint log

The newest complaints about Chrysalis, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Dec 23, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanAZExplainedYes
Dec 20, 2024MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingPAExplainedYes
Dec 6, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingCAExplainedYes
Dec 5, 2024Payday & personal loansIncorrect information on your reportAccount status incorrectMIExplainedYes
Nov 22, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processPAExplainedYes
Oct 21, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingIDExplainedYes
Oct 10, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresCAMoney backYes
Oct 5, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processFLExplainedYes
Sep 6, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingWIExplainedYes
Aug 26, 2024MortgagesClosing on a mortgageDelays with the closing processGAExplainedYes
Aug 12, 2024MortgagesClosing on a mortgageChanges in loan terms during or after closingIAExplainedYes
Jul 26, 2024MortgagesTrouble during payment processLoan sold or transferred to another companyFLExplainedYes
Jun 18, 2024Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsNCExplainedYes
Jun 12, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingFLExplainedYes
Apr 30, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processMNExplainedYes
Apr 11, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanWIExplainedYes
Apr 5, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingFLExplainedYes
Mar 21, 2024Payday & personal loansConfusing or misleading advertising or marketingWIExplainedYes
Feb 20, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Feb 20, 2024Debt relief & credit repairDidn't provide services promisedFLExplainedYes
Feb 9, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Dec 27, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingWAExplainedYes
Dec 21, 2023MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingIAExplainedYes
Dec 9, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsMOExplainedYes
Oct 11, 2023MortgagesTrouble during payment processFees chargedSCExplainedYes
Aug 7, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageOHExplainedYes
May 20, 2023MortgagesStruggling to pay mortgageWYExplainedYes
May 18, 2023MortgagesStruggling to pay mortgageWYExplainedYes
Mar 20, 2023MortgagesTrouble during payment processFLExplainedYes
Feb 22, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageMDExplainedYes
Feb 3, 2023MortgagesTrouble during payment processINExplainedYes
Jan 31, 2023MortgagesApplying for a mortgage or refinancing an existing mortgagePAExplainedYes
Jan 18, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageGAExplainedYes
Jan 4, 2023MortgagesTrouble during payment processGAExplainedYes
Nov 8, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageOHExplainedYes
Oct 30, 2022MortgagesTrouble during payment processWIExplainedYes
Oct 20, 2022MortgagesStruggling to pay mortgageMNExplainedYes
Oct 11, 2022MortgagesTrouble during payment processFLExplainedYes
Oct 6, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageMTExplainedYes
Sep 26, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageTNExplainedYes
Sep 19, 2022MortgagesTrouble during payment processCAExplainedYes
Aug 15, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageFLExplainedYes
Aug 3, 2022MortgagesApplying for a mortgage or refinancing an existing mortgagePAExplainedYes
Jun 22, 2022MortgagesTrouble during payment processALExplainedYes
Jun 6, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageFLExplainedYes
May 20, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageFLExplainedNo
May 19, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageFLExplainedYes
May 5, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageAZExplainedYes
Apr 20, 2022MortgagesTrouble during payment processLAExplainedYes
Apr 19, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageWAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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