Mortgage company · complaint record
City Creek Mortgage complaints
Filed under CITY CREEK MORTGAGE CORP.
Consumers have filed 3 complaints about City Creek Mortgage since 2018, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since July 2018
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 16, 2024
City Creek Mortgage complaints by month
The busiest month was July 2018 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How City Creek Mortgage answered all time
- Closed with explanation3100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top City Creek Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 1
City Creek Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | City Creek MortgageMortgages | - | 0 | - |
Compare side by side: City Creek Mortgage vs Midwest Loan Services · City Creek Mortgage vs Truhome Solutions · City Creek Mortgage vs NEXA Mortgage · City Creek Mortgage vs Hilltop
What people say about City Creek Mortgage
All experiencesNo experiences with City Creek Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest City Creek Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 16, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jan 4, 2023 | Mortgages | Closing on a mortgage | Explained |
| Jul 20, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about City Creek Mortgage
How many complaints does City Creek Mortgage have?
City Creek Mortgage has 3 complaints on record since July 2018, including 0 in the last 12 months and 0 in the last 30 days.
Does City Creek Mortgage respond to complaints?
Yes. City Creek Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with City Creek Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (2), closing on a mortgage (1).
Is City Creek Mortgage legit?
City Creek Mortgage is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is City Creek Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against City Creek Mortgage?
Complain to City Creek Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most City Creek Mortgage complaints come from?
Most come from Utah (2), Michigan (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about City Creek Mortgage
No comments yet. Start the conversation - questions are welcome too.