Mortgage company · complaint record
Compass Mortgage complaints
Filed under COMPASS MORTGAGE, INC.
Consumers have filed 4 complaints about Compass Mortgage since 2016, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since April 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 22, 2021
Compass Mortgage complaints by month
The busiest month was April 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Compass Mortgage answered all time
- Closed with explanation4100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Compass Mortgage problems
Compass Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Compass MortgageMortgages | - | 0 | - |
Compare side by side: Compass Mortgage vs Midwest Loan Services · Compass Mortgage vs Truhome Solutions · Compass Mortgage vs NEXA Mortgage · Compass Mortgage vs Hilltop
What people say about Compass Mortgage
All experiencesNo experiences with Compass Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Compass Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 22, 2021 | Mortgages | Closing on a mortgage | Explained |
| Aug 2, 2018 | Mortgages | Closing on a mortgage | Explained |
| Nov 28, 2016 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Apr 24, 2016 | Mortgages | Credit decision / Underwriting | Explained |
Questions about Compass Mortgage
How many complaints does Compass Mortgage have?
Compass Mortgage has 4 complaints on record since April 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Compass Mortgage respond to complaints?
Yes. Compass Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Compass Mortgage?
The most common problems are closing on a mortgage (2), loan modification,collection,foreclosure (1), credit decision / Underwriting (1).
Is Compass Mortgage legit?
Compass Mortgage is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Compass Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Compass Mortgage?
Complain to Compass Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Compass Mortgage complaints come from?
Most come from Illinois (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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