Mortgage company · complaint record
Cornerstone Mortgage Group complaints
Filed under Cornerstone Mortgage Group, LLC
Consumers have filed 3 complaints about Cornerstone Mortgage Group since 2018, 2 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 2
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #300 of 595
Since July 2018
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 31, 2026
Most complained-about mortgage lenders & servicers
Cornerstone Mortgage Group complaints by month
The busiest month was July 2018 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cornerstone Mortgage Group answered all time
- Closed with explanation133.3%
- Untimely response266.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Cornerstone Mortgage Group problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Changes in loan terms during the application process 1
Cornerstone Mortgage Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Cornerstone Mortgage GroupMortgages | - | 2 | - |
Compare side by side: Cornerstone Mortgage Group vs Midwest Loan Services · Cornerstone Mortgage Group vs Truhome Solutions · Cornerstone Mortgage Group vs NEXA Mortgage · Cornerstone Mortgage Group vs Hilltop
What people say about Cornerstone Mortgage Group
All experiencesNo experiences with Cornerstone Mortgage Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cornerstone Mortgage Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 31, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | No timely reply |
| Feb 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | No timely reply |
| Jul 11, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Cornerstone Mortgage Group
How many complaints does Cornerstone Mortgage Group have?
Cornerstone Mortgage Group has 3 complaints on record since July 2018, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Cornerstone Mortgage Group respond to complaints?
Yes. Cornerstone Mortgage Group answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Cornerstone Mortgage Group?
The most common problems are applying for a mortgage or refinancing an existing mortgage (2), closing on a mortgage (1).
Is Cornerstone Mortgage Group legit?
Cornerstone Mortgage Group is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cornerstone Mortgage Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Cornerstone Mortgage Group?
Complain to Cornerstone Mortgage Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cornerstone Mortgage Group complaints come from?
Most come from Montana (1), Pennsylvania (1), Tennessee (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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