Mortgage company · complaint record
Crown Mortgage complaints
Filed under Crown Mortgage Co.
Consumers have filed 8 complaints about Crown Mortgage since 2015, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 8
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since July 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 13, 2026
Most complained-about mortgage lenders & servicers
Crown Mortgage complaints by month
The busiest month was July 2015 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Crown Mortgage answered all time
- Closed with explanation8100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Crown Mortgage complaints are about
Top Crown Mortgage problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Crown Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Crown MortgageMortgages | - | 1 | - |
Compare side by side: Crown Mortgage vs Midwest Loan Services · Crown Mortgage vs Truhome Solutions · Crown Mortgage vs NEXA Mortgage · Crown Mortgage vs Hilltop
What people say about Crown Mortgage
All experiencesNo experiences with Crown Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Crown Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 24, 2020 | Mortgages | Trouble during payment process | Explained |
| Jun 29, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Mar 2, 2020 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jan 27, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Mar 5, 2019 | Mortgages | Trouble during payment process | Explained |
| Feb 13, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 28, 2015 | Mortgages | Loan modification,collection,foreclosure | Explained |
Questions about Crown Mortgage
How many complaints does Crown Mortgage have?
Crown Mortgage has 8 complaints on record since July 2015, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Crown Mortgage respond to complaints?
Yes. Crown Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Crown Mortgage?
The most common problems are trouble during payment process (3), struggling to pay mortgage (3), loan modification,collection,foreclosure (1).
Is Crown Mortgage legit?
Crown Mortgage is a real company with a public complaint record: consumers have complained about it 8 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Crown Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Crown Mortgage?
Complain to Crown Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Crown Mortgage complaints come from?
Most come from Indiana (4), Illinois (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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