Loan servicer · complaint record
DocuService complaints
Consumers have filed 2 complaints about DocuService since 2021, none in the last 12 months. It answered 100% on time and closed 100% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- -
Since November 2021
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Dec 1, 2021
DocuService complaints by month
The busiest month was November 2021 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How DocuService answered all time
- Closed with monetary relief2100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top DocuService problems
Inside "Dealing with your lender or servicer"
- Trouble with how payments are being handled 2
DocuService compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | DocuServiceStudent loans | - | 0 | - |
Compare side by side: DocuService vs Earnest · DocuService vs College Ave Student Loan Servicing · DocuService vs Meritize Financial · DocuService vs LendKey Technologies
What people say about DocuService
All experiencesNo experiences with DocuService yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest DocuService complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 1, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Nov 16, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
Questions about DocuService
How many complaints does DocuService have?
DocuService has 2 complaints on record since November 2021, including 0 in the last 12 months and 0 in the last 30 days.
Does DocuService respond to complaints?
Yes. DocuService answered 100% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with DocuService?
The most common problems are dealing with your lender or servicer (2).
Is DocuService legit?
DocuService is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is DocuService legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against DocuService?
Complain to DocuService in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most DocuService complaints come from?
Most come from New Jersey (1), Ohio (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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