Loan servicer · complaint record
Meritize Financial complaints
Filed under Meritize Financial Inc.
Consumers have filed 87 complaints about Meritize Financial since 2019, 47 of them in the last 12 months (+124% on the year before). It answered 78.7% on time and closed 0% with relief for the customer - less often than a typical loan servicer. The most common problem is dealing with your lender or servicer. It is the 14th most complained-about of 47 student loan servicers this year.
Poor response record. How it works
- Complaints on record
- 87
- Last 12 months
- 47
- Answered on time
- 78.7%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #14 of 47
Since January 2019
+124% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 31, 2026
Most complained-about student loan servicers
Meritize Financial complaints by month
The busiest month was November 2025 (12 complaints). Complaints in the last 12 months are up 124% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Meritize Financial answered last 12 months
- Closed with explanation4289.4%
- In progress510.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4578.7% on time
- Relief for customers0/400% closed with relief
- Complaint trend0/15+124% vs last year
What Meritize Financial complaints are about
Top Meritize Financial problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 17
- Don't agree with the fees charged 11
- Trouble with how payments are being handled 5
- Problem with customer service 1
- Need information about your loan balance or loan terms 1
Where Meritize Financial complaints come from
Most complaints: Florida (15), New Jersey (12), California (11), Texas (9), New York (7).
Meritize Financial compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Georgia Student Finance AuthorityStudent loans | 13 | 76 | F |
| 2 | EarnestStudent loans | 51 | 68 | C |
| 3 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 4 | Meritize FinancialStudent loans | 0 | 47 | F |
| 5 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 6 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 7 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 8 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
Compare side by side: Meritize Financial vs Georgia Student Finance Authority · Meritize Financial vs Earnest · Meritize Financial vs College Ave Student Loan Servicing · Meritize Financial vs LendKey Technologies
What people say about Meritize Financial
All experiencesNo experiences with Meritize Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Meritize Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Oct 21, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Oct 20, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | In progress |
| Oct 16, 2026 | Student loans | Getting a loanHigh pressure sales tactics or recruiting | Explained |
| Oct 14, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 2, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Sep 14, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | In progress |
| Sep 1, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jul 23, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 16, 2026 | Student loans | Getting a loanHigh pressure sales tactics or recruiting | Explained |
| Jul 10, 2026 | Student loans | Getting a loanHigh pressure sales tactics or recruiting | Explained |
| Jun 17, 2026 | Student loans | Getting a loanHigh pressure sales tactics or recruiting | Explained |
Questions about Meritize Financial
How many complaints does Meritize Financial have?
Meritize Financial has 87 complaints on record since January 2019, including 47 in the last 12 months and 3 in the last 30 days. That makes it number 694 of every company by complaints this year.
Does Meritize Financial respond to complaints?
Yes. Meritize Financial answered 78.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 0/100 (grade F).
What do people complain about most with Meritize Financial?
The most common problems are dealing with your lender or servicer (35), getting a loan (16), struggling to repay your loan (9).
Is Meritize Financial legit?
Meritize Financial is a real company with a public complaint record: consumers have complained about it 87 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Meritize Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about Meritize Financial going up or down?
Up. There were 47 complaints in the last 12 months against 21 in the 12 before (+124%). See every month.
How do I file a complaint against Meritize Financial?
Complain to Meritize Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Meritize Financial complaints come from?
Most come from Florida (15), New Jersey (12), California (11). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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