Loan servicer · complaint record
MPOWER Financing, Public Benefit complaints
Filed under MPOWER Financing, Public Benefit Corporation
Consumers have filed 59 complaints about MPOWER Financing, Public Benefit since 2022, 32 of them in the last 12 months (+167% on the year before). It answered 75% on time and closed 9% with relief for the customer - more often than a typical loan servicer. The most common problem is dealing with your lender or servicer. It is the 17th most complained-about of 47 student loan servicers this year.
Weak response record. How it works
- Complaints on record
- 59
- Last 12 months
- 32
- Answered on time
- 75%
- Closed with relief
- 9%
- Last 30 days
- 1
- Rank
- #17 of 47
Since December 2022
+167% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 27, 2026
Most complained-about student loan servicers
MPOWER Financing, Public Benefit complaints by month
The busiest month was July 2026 (5 complaints). Complaints in the last 12 months are up 167% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How MPOWER Financing, Public Benefit answered last 12 months
- Closed with non-monetary relief39.4%
- Closed with explanation2990.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4575% on time
- Relief for customers40/409.4% closed with relief
- Complaint trend0/15+167% vs last year
What MPOWER Financing, Public Benefit complaints are about
Top MPOWER Financing, Public Benefit problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 7
- Need information about your loan balance or loan terms 4
- Trouble with how payments are being handled 3
- Don't agree with the fees charged 1
- Problem with customer service 1
Where MPOWER Financing, Public Benefit complaints come from
Most complaints: Florida (6), New York (6), California (4), Texas (4), Massachusetts (4).
MPOWER Financing, Public Benefit compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Georgia Student Finance AuthorityStudent loans | 13 | 76 | F |
| 2 | EarnestStudent loans | 51 | 68 | C |
| 3 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 4 | Meritize FinancialStudent loans | 0 | 47 | F |
| 5 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 6 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
Compare side by side: MPOWER Financing, Public Benefit vs Georgia Student Finance Authority · MPOWER Financing, Public Benefit vs Earnest · MPOWER Financing, Public Benefit vs College Ave Student Loan Servicing · MPOWER Financing, Public Benefit vs Meritize Financial
What people say about MPOWER Financing, Public Benefit
All experiencesNo experiences with MPOWER Financing, Public Benefit yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest MPOWER Financing, Public Benefit complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 27, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Oct 15, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Oct 4, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 4, 2026 | Student loans | Getting a loanDenied loan | Explained |
| Sep 14, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 12, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 8, 2026 | Student loans | Getting a loanChanges in terms mid-deal or after closing | Explained |
| Aug 26, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Aug 21, 2026 | Student loans | Getting a loanChanges in terms mid-deal or after closing | Explained |
| Aug 17, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 30, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jul 27, 2026 | Student loans | Getting a loanChanges in terms mid-deal or after closing | Fixed |
Questions about MPOWER Financing, Public Benefit
How many complaints does MPOWER Financing, Public Benefit have?
MPOWER Financing, Public Benefit has 59 complaints on record since December 2022, including 32 in the last 12 months and 1 in the last 30 days. That makes it number 859 of every company by complaints this year.
Does MPOWER Financing, Public Benefit respond to complaints?
Yes. MPOWER Financing, Public Benefit answered 75% of its complaints on time (within 15 days) and closed 9% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 40/100 (grade D).
What do people complain about most with MPOWER Financing, Public Benefit?
The most common problems are dealing with your lender or servicer (16), getting a loan (10), incorrect information on your report (6).
Is MPOWER Financing, Public Benefit legit?
MPOWER Financing, Public Benefit is a real company with a public complaint record: consumers have complained about it 59 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is MPOWER Financing, Public Benefit legit? for the signals, red flags and how to protect yourself.
Are complaints about MPOWER Financing, Public Benefit going up or down?
Up. There were 32 complaints in the last 12 months against 12 in the 12 before (+167%). See every month.
How do I file a complaint against MPOWER Financing, Public Benefit?
Complain to MPOWER Financing, Public Benefit in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most MPOWER Financing, Public Benefit complaints come from?
Most come from Florida (6), New York (6), California (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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