Loan servicer · complaint record
College Ave Student Loan Servicing complaints
Filed under College Ave Student Loan Servicing, LLC
Consumers have filed 235 complaints about College Ave Student Loan Servicing since 2017, 67 of them in the last 12 months (+3% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical loan servicer. The most common problem is dealing with your lender or servicer. It is the 13th most complained-about of 47 student loan servicers this year.
Average response record. How it works
- Complaints on record
- 235
- Last 12 months
- 67
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #13 of 47
Since April 2017
+3% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 19, 2026
Most complained-about student loan servicers
College Ave Student Loan Servicing complaints by month
The busiest month was February 2025 (12 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How College Ave Student Loan Servicing answered last 12 months
- Closed with explanation67100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend10/15+3% vs last year
What College Ave Student Loan Servicing complaints are about
Top College Ave Student Loan Servicing problems last 12 months
Inside "Dealing with your lender or servicer"
- Trouble with how payments are being handled 30
- Received bad information about your loan 11
- Need information about your loan balance or loan terms 10
- Co-signer 8
- Problem with customer service 7
- Don't agree with the fees charged 6
Where College Ave Student Loan Servicing complaints come from
Most complaints: California (28), Florida (24), Pennsylvania (17), Illinois (17), North Carolina (15).
College Ave Student Loan Servicing compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | AscentStudent loans | 46 | 81 | D |
| 2 | Georgia Student Finance AuthorityStudent loans | 13 | 76 | F |
| 3 | EarnestStudent loans | 51 | 68 | C |
| 4 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 5 | Meritize FinancialStudent loans | 0 | 47 | F |
| 6 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 7 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 8 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
Compare side by side: College Ave Student Loan Servicing vs Ascent · College Ave Student Loan Servicing vs Georgia Student Finance Authority · College Ave Student Loan Servicing vs Earnest · College Ave Student Loan Servicing vs Meritize Financial
What people say about College Ave Student Loan Servicing
All experiencesNo experiences with College Ave Student Loan Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest College Ave Student Loan Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 19, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Oct 17, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Oct 14, 2026 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 12, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Oct 9, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Oct 1, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 28, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Sep 23, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Sep 20, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 17, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Sep 9, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 8, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Questions about College Ave Student Loan Servicing
How many complaints does College Ave Student Loan Servicing have?
College Ave Student Loan Servicing has 235 complaints on record since April 2017, including 67 in the last 12 months and 2 in the last 30 days. That makes it number 589 of every company by complaints this year.
Does College Ave Student Loan Servicing respond to complaints?
Yes. College Ave Student Loan Servicing answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 55/100 (grade C).
What do people complain about most with College Ave Student Loan Servicing?
The most common problems are dealing with your lender or servicer (76), incorrect information on your report (37), struggling to repay your loan (25).
Is College Ave Student Loan Servicing legit?
College Ave Student Loan Servicing is a real company with a public complaint record: consumers have complained about it 235 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is College Ave Student Loan Servicing legit? for the signals, red flags and how to protect yourself.
Are complaints about College Ave Student Loan Servicing going up or down?
Roughly level. There were 67 complaints in the last 12 months against 65 in the 12 before (+3%). See every month.
How do I file a complaint against College Ave Student Loan Servicing?
Complain to College Ave Student Loan Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most College Ave Student Loan Servicing complaints come from?
Most come from California (28), Florida (24), Pennsylvania (17). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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