Loan servicer · complaint record
Kentucky Higher Education Assistance Authority complaints
Consumers have filed 207 complaints about Kentucky Higher Education Assistance Authority since 2013, 32 of them in the last 12 months (+60% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical loan servicer. The most common problem is incorrect information on your report. It is the 17th most complained-about of 47 student loan servicers this year.
Weak response record. How it works
- Complaints on record
- 207
- Last 12 months
- 32
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #17 of 47
Since November 2013
+60% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Sep 30, 2026
Most complained-about student loan servicers
Kentucky Higher Education Assistance Authority complaints by month
The busiest month was August 2020 (7 complaints). Complaints in the last 12 months are up 60% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Kentucky Higher Education Assistance Authority answered last 12 months
- Closed with explanation32100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend4/15+60% vs last year
What Kentucky Higher Education Assistance Authority complaints are about
Top Kentucky Higher Education Assistance Authority problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 25
- Trouble with how payments are being handled 11
- Problem with customer service 10
- Need information about your loan balance or loan terms 6
- Don't agree with the fees charged 3
Where Kentucky Higher Education Assistance Authority complaints come from
Most complaints: Kentucky (44), New Jersey (22), Georgia (22), Florida (16), Alabama (14).
Kentucky Higher Education Assistance Authority compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Georgia Student Finance AuthorityStudent loans | 13 | 76 | F |
| 2 | EarnestStudent loans | 51 | 68 | C |
| 3 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 4 | Meritize FinancialStudent loans | 0 | 47 | F |
| 5 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 6 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 7 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 8 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
Compare side by side: Kentucky Higher Education Assistance Authority vs Georgia Student Finance Authority · Kentucky Higher Education Assistance Authority vs Earnest · Kentucky Higher Education Assistance Authority vs College Ave Student Loan Servicing · Kentucky Higher Education Assistance Authority vs Meritize Financial
What people say about Kentucky Higher Education Assistance Authority
All experiencesNo experiences with Kentucky Higher Education Assistance Authority yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Kentucky Higher Education Assistance Authority complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 30, 2026 | Student loans | Unable to get your credit report or credit scoreOther problem getting your report or credit score | Explained |
| Aug 14, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 6, 2026 | Student loans | Getting a loanChanges in terms mid-deal or after closing | Explained |
| Jul 21, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 17, 2026 | Student loans | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 3, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 3, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jun 16, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jun 8, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Jun 8, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| May 24, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 15, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Questions about Kentucky Higher Education Assistance Authority
How many complaints does Kentucky Higher Education Assistance Authority have?
Kentucky Higher Education Assistance Authority has 207 complaints on record since November 2013, including 32 in the last 12 months and 0 in the last 30 days. That makes it number 859 of every company by complaints this year.
Does Kentucky Higher Education Assistance Authority respond to complaints?
Yes. Kentucky Higher Education Assistance Authority answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 49/100 (grade D).
What do people complain about most with Kentucky Higher Education Assistance Authority?
The most common problems are incorrect information on your report (53), dealing with your lender or servicer (55), improper use of your report (11).
Is Kentucky Higher Education Assistance Authority legit?
Kentucky Higher Education Assistance Authority is a real company with a public complaint record: consumers have complained about it 207 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Kentucky Higher Education Assistance Authority legit? for the signals, red flags and how to protect yourself.
Are complaints about Kentucky Higher Education Assistance Authority going up or down?
Up. There were 32 complaints in the last 12 months against 20 in the 12 before (+60%). See every month.
How do I file a complaint against Kentucky Higher Education Assistance Authority?
Complain to Kentucky Higher Education Assistance Authority in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Kentucky Higher Education Assistance Authority complaints come from?
Most come from Kentucky (44), New Jersey (22), Georgia (22). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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