Mortgages
Factual Data mortgages complaints
Consumers have filed 7 complaints about Factual Data's mortgages. See the whole Factual Data record.
Factual Data against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Factual Data | 0 | - | - |
Latest Factual Data mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 28, 2020 | Mortgages | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Aug 19, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 30, 2019 | Mortgages | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Feb 20, 2018 | Mortgages | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 27, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Jul 14, 2016 | Mortgages | Credit decision / Underwriting | Explained |
| May 18, 2014 | Mortgages | Application, originator, mortgage broker | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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