Mortgage company · complaint record
Fenix complaints
Filed under Fenix Holdings, LLC
Consumers have filed 4 complaints about Fenix since 2019, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since April 2019
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Feb 15, 2026
Most complained-about mortgage lenders & servicers
Fenix complaints by month
The busiest month was April 2019 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Fenix answered all time
- Closed with explanation375%
- Untimely response125%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Fenix complaints are about
Top Fenix problems
Inside "Closing on a mortgage"
- Fees or costs after closing 1
Fenix compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | FenixMortgages | - | 1 | - |
Compare side by side: Fenix vs Midwest Loan Services · Fenix vs Truhome Solutions · Fenix vs NEXA Mortgage · Fenix vs Hilltop
What people say about Fenix
All experiencesNo experiences with Fenix yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Fenix complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 15, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | No timely reply |
| Dec 28, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| May 18, 2020 | Mortgages | Closing on a mortgage | Explained |
| Apr 12, 2019 | Mortgages | Trouble during payment process | Explained |
Questions about Fenix
How many complaints does Fenix have?
Fenix has 4 complaints on record since April 2019, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Fenix respond to complaints?
Yes. Fenix answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Fenix?
The most common problems are closing on a mortgage (2), trouble during payment process (1), managing an account (1).
Is Fenix legit?
Fenix is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Fenix legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Fenix?
Complain to Fenix in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Fenix complaints come from?
Most come from New Jersey (2), Tennessee (1), Pennsylvania (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Fenix
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