Debt collector · complaint record
First Cash Financial Services complaints
Filed under FIRST CASH FINANCIAL SERVICES, INC.
Consumers have filed 12 complaints about First Cash Financial Services since 2014, none in the last 12 months. It answered 91.7% on time and closed 8% with relief for the customer. The most common problem is attempts to collect debt not owed.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 12
- Last 12 months
- 0
- Answered on time
- 91.7%
- Closed with relief
- 8%
- Last 30 days
- 0
- Rank
- -
Since August 2014
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Jun 12, 2020
First Cash Financial Services complaints by month
The busiest month was August 2014 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Cash Financial Services answered all time
- Closed with monetary relief18.3%
- Closed with explanation1083.3%
- Closed18.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Cash Financial Services complaints are about
Top First Cash Financial Services problems
Inside "Attempts to collect debt not owed"
- Debt is not yours 2
Where First Cash Financial Services complaints come from
Most complaints: Texas (8), Colorado (1), Georgia (1), Missouri (1), Ohio (1).
First Cash Financial Services compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | First Cash Financial ServicesDebt collection | - | 0 | - |
Compare side by side: First Cash Financial Services vs Green Square · First Cash Financial Services vs EMoneyUSA · First Cash Financial Services vs Mullooly Jeffrey Rooney & Flynn · First Cash Financial Services vs Credit World Services
What people say about First Cash Financial Services
All experiencesNo experiences with First Cash Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Cash Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 12, 2020 | Payday & personal loans | Property was damaged or destroyed property | Explained |
| Jun 2, 2020 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Mar 6, 2020 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Dec 6, 2017 | Debt collection | Took or threatened to take negative or legal actionThreatened to arrest you or take you to jail if you do not pay | Explained |
| Jan 3, 2017 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Dec 22, 2015 | Payday & personal loans | Payment to acct not credited | Explained |
| Dec 4, 2015 | Debt collection | Taking/threatening an illegal actionThreatened to sue on too old debt | Explained |
| Oct 28, 2015 | Debt collection | Taking/threatening an illegal actionThreatened arrest/jail if do not pay | Explained |
| Apr 30, 2015 | Payday & personal loans | Can't contact lender | Explained |
| Apr 16, 2015 | Payday & personal loans | Charged fees or interest I didn't expect | Explained |
| Aug 14, 2014 | Payday & personal loans | Can't stop charges to bank account | Money back |
| Aug 5, 2014 | Payday & personal loans | Taking out the loan or lease | Closed |
Questions about First Cash Financial Services
How many complaints does First Cash Financial Services have?
First Cash Financial Services has 12 complaints on record since August 2014, including 0 in the last 12 months and 0 in the last 30 days.
Does First Cash Financial Services respond to complaints?
Yes. First Cash Financial Services answered 91.7% of its complaints on time (within 15 days) and closed 8% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with First Cash Financial Services?
The most common problems are attempts to collect debt not owed (2), taking/threatening an illegal action (2), charged fees or interest I didn't expect (1).
Is First Cash Financial Services legit?
First Cash Financial Services is a real company with a public complaint record: consumers have complained about it 12 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Cash Financial Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Cash Financial Services?
Complain to First Cash Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Cash Financial Services complaints come from?
Most come from Texas (8), Colorado (1), Georgia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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