Mortgages
Groundfloor Finance mortgages complaints
Consumers have filed 5 complaints about Groundfloor Finance's mortgages, 1 in the last 12 months. Groundfloor Finance answered 100% on time and closed 0% with relief. See the whole Groundfloor Finance record.
Groundfloor Finance against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Groundfloor Finance | 1 | 100% | 0% |
Latest Groundfloor Finance mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| May 6, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Nov 9, 2023 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 18, 2023 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Aug 23, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 20, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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