Payment company · complaint record
Groundfloor Finance complaints
Filed under Groundfloor Finance Inc.
Consumers have filed 27 complaints about Groundfloor Finance since 2018, 6 of them in the last 12 months. It answered 66.7% on time and closed 0% with relief for the customer. The most common problem is trouble accessing funds in your mobile or digital wallet. It is the 35th most complained-about of 72 payment apps & money transfer services this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 27
- Last 12 months
- 6
- Answered on time
- 66.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #35 of 72
Since May 2018
new vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Jul 15, 2026
Most complained-about payment apps & money transfer services
Groundfloor Finance complaints by month
The busiest month was July 2024 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Groundfloor Finance answered all time
- Closed with explanation27100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Groundfloor Finance complaints are about
Top Groundfloor Finance problems
Inside "Managing an account"
- Deposits and withdrawals 8
- Funds not handled or disbursed as instructed 4
Where Groundfloor Finance complaints come from
Most complaints: Connecticut (6), Florida (4), New York (3), California (3), Texas (3).
Groundfloor Finance compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | Groundfloor FinanceMoney transfers & apps | - | 6 | - |
Compare side by side: Groundfloor Finance vs Ria Envia · Groundfloor Finance vs Bill.Com · Groundfloor Finance vs Global Tel*Link · Groundfloor Finance vs Airtm
What people say about Groundfloor Finance
All experiencesNo experiences with Groundfloor Finance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Groundfloor Finance complaints
Full logQuestions about Groundfloor Finance
How many complaints does Groundfloor Finance have?
Groundfloor Finance has 27 complaints on record since May 2018, including 6 in the last 12 months and 0 in the last 30 days. That makes it number 1,757 of every company by complaints this year.
Does Groundfloor Finance respond to complaints?
Yes. Groundfloor Finance answered 66.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Groundfloor Finance?
The most common problems are trouble accessing funds in your mobile or digital wallet (2), closing on a mortgage (3), money was not available when promised (2).
Is Groundfloor Finance legit?
Groundfloor Finance is a real company with a public complaint record: consumers have complained about it 27 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Groundfloor Finance legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Groundfloor Finance?
Complain to Groundfloor Finance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Groundfloor Finance complaints come from?
Most come from Connecticut (6), Florida (4), New York (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Groundfloor Finance
No comments yet. Start the conversation - questions are welcome too.