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Complaint log

Groundfloor Finance complaint log

The newest complaints about Groundfloor Finance, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jul 15, 2026Money transfers & appsFraud or scamNYExplainedYes
Jun 15, 2026CryptoMoney was not available when promisedNYExplainedNo
Jun 14, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletNYExplainedYes
May 23, 2026Money transfers & appsUnexpected or other feesMDExplainedNo
May 13, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletIDExplainedYes
May 6, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingFLExplainedYes
Jun 14, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportOHExplainedNo
Feb 8, 2025Money transfers & appsMoney was not available when promisedHIExplainedNo
Jan 6, 2025Debt relief & credit repairProblem with customer serviceMIExplainedYes
Aug 30, 2024Bank accountsManaging an accountDeposits and withdrawalsCTExplainedYes
Jul 26, 2024Bank accountsManaging an accountDeposits and withdrawalsCTExplainedNo
Jul 8, 2024Bank accountsManaging an accountDeposits and withdrawalsCTExplainedNo
Jul 1, 2024Bank accountsManaging an accountFunds not handled or disbursed as instructedFLExplainedNo
Jun 21, 2024Bank accountsManaging an accountFunds not handled or disbursed as instructedCTExplainedYes
Jun 14, 2024Bank accountsManaging an accountDeposits and withdrawalsCAExplainedNo
May 24, 2024Bank accountsManaging an accountDeposits and withdrawalsCTExplainedNo
May 14, 2024Bank accountsManaging an accountDeposits and withdrawalsCAExplainedNo
Apr 26, 2024Bank accountsManaging an accountDeposits and withdrawalsCTExplainedNo
Nov 9, 2023MortgagesClosing on a mortgageChanges in loan terms during or after closingTXExplainedNo
Oct 18, 2023MortgagesClosing on a mortgageChanges in loan terms during or after closingTXExplainedNo
Aug 23, 2023MortgagesStruggling to pay mortgageGAExplainedYes
Aug 9, 2023Bank accountsManaging an accountFunds not handled or disbursed as instructedTXExplainedYes
Jul 20, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageOHExplainedYes
Apr 21, 2022Bank accountsManaging an accountFunds not handled or disbursed as instructedFLExplainedYes
Dec 16, 2021Credit cardsOther features, terms, or problemsProblem with balance transferFLExplainedYes
Aug 15, 2018Bank accountsManaging an accountDeposits and withdrawals-ExplainedYes
May 18, 2018Money transfers & appsOther transaction problemCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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