Mortgage company · complaint record
Home Headquarters complaints
Filed under Home Headquarters Inc
Consumers have filed 5 complaints about Home Headquarters since 2016, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since July 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 24, 2025
Home Headquarters complaints by month
The busiest month was July 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Home Headquarters answered all time
- Closed with explanation5100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Home Headquarters complaints are about
Top Home Headquarters problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Home Headquarters compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Home HeadquartersMortgages | - | 0 | - |
Compare side by side: Home Headquarters vs Midwest Loan Services · Home Headquarters vs Truhome Solutions · Home Headquarters vs NEXA Mortgage · Home Headquarters vs Hilltop
What people say about Home Headquarters
All experiencesNo experiences with Home Headquarters yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Home Headquarters complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 22, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 5, 2023 | Mortgages | Unable to get your credit report or credit scoreOther problem getting your report or credit score | Explained |
| Nov 30, 2016 | Payday & personal loans | Managing the loan or lease | Explained |
| Jul 22, 2016 | Mortgages | Loan modification,collection,foreclosure | Explained |
Questions about Home Headquarters
How many complaints does Home Headquarters have?
Home Headquarters has 5 complaints on record since July 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Home Headquarters respond to complaints?
Yes. Home Headquarters answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Home Headquarters?
The most common problems are trouble during payment process (1), managing the loan or lease (1), took or threatened to take negative or legal action (1).
Is Home Headquarters legit?
Home Headquarters is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Home Headquarters legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Home Headquarters?
Complain to Home Headquarters in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Home Headquarters complaints come from?
Most come from New York (4), Texas (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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