Mortgage company · complaint record
Hometrust Mortgage complaints
Filed under HOMETRUST MORTGAGE COMPANY
Consumers have filed 4 complaints about Hometrust Mortgage since 2012, none in the last 12 months. It answered 100% on time and closed 25% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 25%
- Last 30 days
- 0
- Rank
- -
Since May 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 26, 2019
Hometrust Mortgage complaints by month
The busiest month was May 2012 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Hometrust Mortgage answered all time
- Closed with monetary relief125%
- Closed with explanation375%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Hometrust Mortgage problems
Hometrust Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Hometrust MortgageMortgages | - | 0 | - |
Compare side by side: Hometrust Mortgage vs Midwest Loan Services · Hometrust Mortgage vs Truhome Solutions · Hometrust Mortgage vs NEXA Mortgage · Hometrust Mortgage vs Hilltop
What people say about Hometrust Mortgage
All experiencesNo experiences with Hometrust Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Hometrust Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 26, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 4, 2013 | Mortgages | Settlement process and costs | Money back |
| Jul 23, 2012 | Mortgages | Application, originator, mortgage broker | Explained |
| May 21, 2012 | Mortgages | Application, originator, mortgage broker | Explained |
Questions about Hometrust Mortgage
How many complaints does Hometrust Mortgage have?
Hometrust Mortgage has 4 complaints on record since May 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Hometrust Mortgage respond to complaints?
Yes. Hometrust Mortgage answered 100% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Hometrust Mortgage?
The most common problems are application, originator, mortgage broker (2), applying for a mortgage or refinancing an existing mortgage (1), settlement process and costs (1).
Is Hometrust Mortgage legit?
Hometrust Mortgage is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Hometrust Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Hometrust Mortgage?
Complain to Hometrust Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Hometrust Mortgage complaints come from?
Most come from New Mexico (3), California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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