Auto loans & leases
Merchants Automotive Group auto loans & leases complaints
Consumers have filed 7 complaints about Merchants Automotive Group's auto loans & leases, 1 in the last 12 months. Merchants Automotive Group answered 0% on time and closed - with relief. See the whole Merchants Automotive Group record.
Merchants Automotive Group against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Merchants Automotive Group | 1 | 0% | - |
Latest Merchants Automotive Group auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 9, 2026 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | No timely reply |
| Oct 1, 2024 | Auto loans & leases | RepossessionDeficiency balance after repossession | No timely reply |
| Aug 1, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | No timely reply |
| Jul 4, 2024 | Auto loans & leases | RepossessionNotice to repossess | No timely reply |
| Mar 8, 2023 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 25, 2021 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 23, 2017 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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