Auto lender · complaint record
Merchants Automotive Group complaints
Filed under Merchants Automotive Group LLC
Consumers have filed 11 complaints about Merchants Automotive Group since 2017, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is managing the loan or lease.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 11
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #133 of 193
Since August 2017
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Apr 9, 2026
Most complained-about auto lenders
Merchants Automotive Group complaints by month
The busiest month was August 2025 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Merchants Automotive Group answered all time
- Closed with explanation545.5%
- Untimely response654.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Merchants Automotive Group complaints are about
Top Merchants Automotive Group problems
Inside "Managing the loan or lease"
- Problem with fees charged 2
- Billing problem 1
- Loan sold or transferred to another company 1
Where Merchants Automotive Group complaints come from
Most complaints: New Hampshire (6), Massachusetts (2), New York (1), Florida (1), Georgia (1).
Merchants Automotive Group compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Merchants Automotive GroupAuto loans & leases | - | 1 | - |
Compare side by side: Merchants Automotive Group vs The Savings Group · Merchants Automotive Group vs AC AutoPay LLC, Denver, CO Branch · Merchants Automotive Group vs CARS Acquisition · Merchants Automotive Group vs EA Holdings
What people say about Merchants Automotive Group
All experiencesNo experiences with Merchants Automotive Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Merchants Automotive Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 9, 2026 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | No timely reply |
| Aug 25, 2025 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | No timely reply |
| Aug 25, 2025 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | No timely reply |
| Oct 1, 2024 | Auto loans & leases | RepossessionDeficiency balance after repossession | No timely reply |
| Aug 1, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | No timely reply |
| Jul 4, 2024 | Auto loans & leases | RepossessionNotice to repossess | No timely reply |
| Mar 8, 2023 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 25, 2021 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Dec 2, 2019 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| May 2, 2018 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | Explained |
| Aug 23, 2017 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
Questions about Merchants Automotive Group
How many complaints does Merchants Automotive Group have?
Merchants Automotive Group has 11 complaints on record since August 2017, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Merchants Automotive Group respond to complaints?
Yes. Merchants Automotive Group answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Merchants Automotive Group?
The most common problems are managing the loan or lease (4), incorrect information on your report (2), repossession (2).
Is Merchants Automotive Group legit?
Merchants Automotive Group is a real company with a public complaint record: consumers have complained about it 11 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Merchants Automotive Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Merchants Automotive Group?
Complain to Merchants Automotive Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Merchants Automotive Group complaints come from?
Most come from New Hampshire (6), Massachusetts (2), New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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