Auto loans & leases
American Credit Acceptance auto loans & leases complaints
Consumers have filed 1,840 complaints about American Credit Acceptance's auto loans & leases, 554 in the last 12 months (+63%). American Credit Acceptance answered 100% on time and closed 0% with relief. See the whole American Credit Acceptance record.
American Credit Acceptance against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
Latest American Credit Acceptance auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 13, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | In progress |
| Nov 13, 2026 | Auto loans & leases | RepossessionNotice to repossess | In progress |
| Nov 13, 2026 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | In progress |
| Nov 13, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
| Nov 12, 2026 | Auto loans & leases | RepossessionCompany explaining amount owed | In progress |
| Nov 12, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Nov 11, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Nov 11, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 11, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Nov 10, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | In progress |
| Nov 9, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Nov 9, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 7, 2026 | Auto loans & leases | Struggling to pay your loanProblem after you declared or threatened to declare bankruptcy | In progress |
| Nov 6, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 6, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 6, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | In progress |
| Nov 5, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Nov 5, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Nov 5, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 4, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | In progress |
| Nov 4, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | In progress |
| Nov 3, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Nov 3, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 3, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | In progress |
| Nov 2, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 1, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 31, 2026 | Auto loans & leases | RepossessionNotice to repossess | In progress |
| Oct 30, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | In progress |
| Oct 30, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | In progress |
| Oct 30, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | In progress |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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