Mortgage company · complaint record
Merchants Bancorp complaints
Consumers have filed 2 complaints about Merchants Bancorp since 2025, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is struggling to pay mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since November 2025
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 23, 2026
Most complained-about mortgage lenders & servicers
Merchants Bancorp complaints by month
The busiest month was November 2025 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Merchants Bancorp answered all time
- Closed with explanation150%
- In progress150%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Merchants Bancorp problems
Inside "Struggling to pay mortgage"
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure 1
Merchants Bancorp compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Merchants BancorpMortgages | - | 1 | - |
Compare side by side: Merchants Bancorp vs Midwest Loan Services · Merchants Bancorp vs Truhome Solutions · Merchants Bancorp vs NEXA Mortgage · Merchants Bancorp vs Hilltop
What people say about Merchants Bancorp
All experiencesNo experiences with Merchants Bancorp yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Merchants Bancorp complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 23, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Nov 5, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
Questions about Merchants Bancorp
How many complaints does Merchants Bancorp have?
Merchants Bancorp has 2 complaints on record since November 2025, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Merchants Bancorp respond to complaints?
Yes. Merchants Bancorp answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Merchants Bancorp?
The most common problems are struggling to pay mortgage (1), closing on a mortgage (1).
Is Merchants Bancorp legit?
Merchants Bancorp is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Merchants Bancorp legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Merchants Bancorp?
Complain to Merchants Bancorp in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Merchants Bancorp complaints come from?
Most come from California (1), Illinois (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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