Payment company · complaint record
Monex complaints
Filed under Monex Inc.
Consumers have filed 1 complaint about Monex since 2022, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is other transaction problem.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since February 2022
new vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Feb 28, 2022
Monex complaints by month
The busiest month was February 2022 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Monex answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Monex problems
Monex compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | MonexMoney transfers & apps | - | 0 | - |
Compare side by side: Monex vs Ria Envia · Monex vs Bill.Com · Monex vs Global Tel*Link · Monex vs Airtm
What people say about Monex
All experiencesNo experiences with Monex yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Monex complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 28, 2022 | Money transfers & apps | Other transaction problem | Explained |
Questions about Monex
How many complaints does Monex have?
Monex has 1 complaint on record since February 2022, including 0 in the last 12 months and 0 in the last 30 days.
Does Monex respond to complaints?
Yes. Monex answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Monex?
The most common problems are other transaction problem (1).
Is Monex legit?
Monex is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Monex legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Monex?
Complain to Monex in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Monex complaints come from?
Most come from Illinois (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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