Crypto
Moon crypto complaints
Consumers have filed 9 complaints about Moon's crypto, 1 in the last 12 months. Moon answered 100% on time and closed 100% with relief. See the whole Moon record.
Moon against other crypto exchanges & apps
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Block (Cash App) | 1,231 | 99.5% | 0% |
| 2 | PayPal | 842 | 100% | 38% |
| 3 | Coinbase | 761 | 98.7% | 38% |
| 4 | Robinhood | 362 | 94.2% | 0% |
| 5 | Kraken | 271 | 99.6% | 0% |
| 6 | Winklevoss Exchange | 250 | 100% | 0% |
| 7 | Foris DAX | 161 | 95% | 1% |
| 8 | Chime | 117 | 100% | 5% |
| 9 | Wells Fargo | 77 | 100% | 8% |
| 10 | JPMorgan Chase | 76 | 100% | 5% |
| 11 | Meta Payments | 70 | 100% | 6% |
| 12 | BAM Management US | 57 | 82.5% | 0% |
| 13 | Moon | 1 | 100% | 100% |
Latest Moon crypto complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 6, 2025 | Crypto | Other transaction problem | Money back |
| Nov 3, 2025 | Crypto | Fraud or scam | Explained |
| May 29, 2025 | Crypto | Other transaction problem | Money back |
| Feb 12, 2025 | Crypto | Fraud or scam | Explained |
| Apr 3, 2024 | Crypto | Fraud or scam | Explained |
| Sep 13, 2023 | Crypto | Fraud or scam | Explained |
| Jul 22, 2022 | Crypto | Fraud or scam | Explained |
| Jul 2, 2022 | Crypto | Fraud or scam | Explained |
| Jun 21, 2022 | Crypto | Fraud or scam | Explained |
Your rights with crypto exchanges & apps
Crypto has far fewer protections than a bank account: it is not FDIC insured, and transfers usually cannot be reversed. Keep records of every transaction, report fraud to the platform and law enforcement at once, and check whether your state licenses the platform as a money transmitter.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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