Debt collection
Mr. Cooper debt collection complaints
Consumers have filed 457 complaints about Mr. Cooper's debt collection, 18 in the last 12 months (-76%). Mr. Cooper answered 100% on time and closed 0% with relief. See the whole Mr. Cooper record.
Mr. Cooper against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | Mr. Cooper | 18 | 100% | 0% |
Latest Mr. Cooper debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 17, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jun 10, 2024 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Jun 6, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jun 4, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| May 31, 2024 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| May 20, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| May 13, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| May 9, 2024 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| May 9, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Apr 30, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Apr 18, 2024 | Debt collection | False statements or representationTold you not to respond to a lawsuit they filed against you | Explained |
| Apr 18, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Apr 16, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Apr 15, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Apr 8, 2024 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Mar 18, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Mar 8, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Mar 1, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Feb 22, 2024 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Feb 13, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Feb 13, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Feb 1, 2024 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Jan 26, 2024 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| Jan 22, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Jan 20, 2024 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Jan 6, 2024 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Dec 27, 2023 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Dec 21, 2023 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Dec 14, 2023 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Dec 12, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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