Debt collection
Mr. Cooper debt collection complaints
Consumers have filed 457 complaints about Mr. Cooper's debt collection, 18 in the last 12 months (-76%). Mr. Cooper answered 100% on time and closed 0% with relief. See the whole Mr. Cooper record.
Mr. Cooper against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | Mr. Cooper | 18 | 100% | 0% |
Latest Mr. Cooper debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 12, 2023 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Dec 5, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 29, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Nov 28, 2023 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Nov 16, 2023 | Debt collection | False statements or representationIndicated you were committing crime by not paying debt | Explained |
| Nov 15, 2023 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Nov 14, 2023 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Nov 6, 2023 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Oct 21, 2023 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 18, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 18, 2023 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 17, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 17, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 10, 2023 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 1, 2023 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 25, 2023 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 24, 2023 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 24, 2023 | Debt collection | Written notification about debtNotification didn't disclose it was an attempt to collect a debt | Explained |
| Sep 18, 2023 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Sep 8, 2023 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Aug 25, 2023 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Aug 17, 2023 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 12, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 11, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 11, 2023 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 11, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 10, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jul 31, 2023 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Jul 31, 2023 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Jul 18, 2023 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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