Mortgage company · complaint record
North American Financial complaints
Filed under NORTH AMERICAN FINANCIAL CORP
Consumers have filed 3 complaints about North American Financial since 2016, 1 of them in the last 12 months. It answered 0% on time and closed 50% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 50%
- Last 30 days
- 0
- Rank
- #365 of 595
Since September 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 20, 2026
Most complained-about mortgage lenders & servicers
North American Financial complaints by month
The busiest month was September 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How North American Financial answered all time
- Closed with non-monetary relief133.3%
- Closed with explanation133.3%
- Untimely response133.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top North American Financial problems
Inside "Trouble during payment process"
- Loan sold or transferred to another company 1
North American Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | North American FinancialMortgages | - | 1 | - |
Compare side by side: North American Financial vs Midwest Loan Services · North American Financial vs Truhome Solutions · North American Financial vs NEXA Mortgage · North American Financial vs Hilltop
What people say about North American Financial
All experiencesNo experiences with North American Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest North American Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 20, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | No timely reply |
| Aug 28, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Sep 8, 2016 | Mortgages | Application, originator, mortgage broker | Fixed |
Questions about North American Financial
How many complaints does North American Financial have?
North American Financial has 3 complaints on record since September 2016, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does North American Financial respond to complaints?
Yes. North American Financial answered 0% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with North American Financial?
The most common problems are trouble during payment process (1), applying for a mortgage or refinancing an existing mortgage (1), application, originator, mortgage broker (1).
Is North American Financial legit?
North American Financial is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is North American Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against North American Financial?
Complain to North American Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most North American Financial complaints come from?
Most come from New Jersey (1), Nevada (1), Arizona (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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