Mortgage company · complaint record
Northpoint Mortgage complaints
Filed under NORTHPOINT MORTGAGE, INC.
Consumers have filed 4 complaints about Northpoint Mortgage since 2019, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #300 of 595
Since October 2019
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 30, 2026
Most complained-about mortgage lenders & servicers
Northpoint Mortgage complaints by month
The busiest month was October 2019 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Northpoint Mortgage answered all time
- Closed with explanation4100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Northpoint Mortgage complaints are about
Top Northpoint Mortgage problems
Inside "Closing on a mortgage"
- Trying to communicate with the company to fix an issue with the loan closing 1
- Closing disclosure or other related disclosures 1
- Changes in loan terms during or after closing 1
Northpoint Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Northpoint MortgageMortgages | - | 2 | - |
Compare side by side: Northpoint Mortgage vs Midwest Loan Services · Northpoint Mortgage vs Truhome Solutions · Northpoint Mortgage vs NEXA Mortgage · Northpoint Mortgage vs Hilltop
What people say about Northpoint Mortgage
All experiencesNo experiences with Northpoint Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Northpoint Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 30, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Mar 6, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Sep 25, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 5, 2019 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
Questions about Northpoint Mortgage
How many complaints does Northpoint Mortgage have?
Northpoint Mortgage has 4 complaints on record since October 2019, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Northpoint Mortgage respond to complaints?
Yes. Northpoint Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Northpoint Mortgage?
The most common problems are closing on a mortgage (3), incorrect information on your report (1).
Is Northpoint Mortgage legit?
Northpoint Mortgage is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Northpoint Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Northpoint Mortgage?
Complain to Northpoint Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Northpoint Mortgage complaints come from?
Most come from Maine (2), New Hampshire (1), Pennsylvania (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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