Mortgage company · complaint record
Preferred Mortgage complaints
Filed under PREFERRED MORTGAGE CORPORATION
Consumers have filed 5 complaints about Preferred Mortgage since 2017, none in the last 12 months. It answered 80% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 80%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since April 2017
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jan 28, 2021
Preferred Mortgage complaints by month
The busiest month was April 2017 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Preferred Mortgage answered all time
- Closed with explanation5100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Preferred Mortgage problems
Preferred Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Preferred MortgageMortgages | - | 0 | - |
Compare side by side: Preferred Mortgage vs Midwest Loan Services · Preferred Mortgage vs Truhome Solutions · Preferred Mortgage vs NEXA Mortgage · Preferred Mortgage vs Hilltop
What people say about Preferred Mortgage
All experiencesNo experiences with Preferred Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Preferred Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 28, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 27, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| May 21, 2020 | Mortgages | Closing on a mortgage | Explained |
| Aug 21, 2018 | Mortgages | Closing on a mortgage | Explained |
| Apr 14, 2017 | Mortgages | Settlement process and costs | Explained |
Questions about Preferred Mortgage
How many complaints does Preferred Mortgage have?
Preferred Mortgage has 5 complaints on record since April 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does Preferred Mortgage respond to complaints?
Yes. Preferred Mortgage answered 80% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Preferred Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (2), closing on a mortgage (2), settlement process and costs (1).
Is Preferred Mortgage legit?
Preferred Mortgage is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Preferred Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Preferred Mortgage?
Complain to Preferred Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Preferred Mortgage complaints come from?
Most come from Puerto Rico (3), Texas (1), California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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