Debt collection
Shellpoint Mortgage Servicing debt collection complaints
Consumers have filed 717 complaints about Shellpoint Mortgage Servicing's debt collection, 135 in the last 12 months (+13%). Shellpoint Mortgage Servicing answered 84.4% on time and closed 0% with relief. See the whole Shellpoint Mortgage Servicing record.
Shellpoint Mortgage Servicing against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | Shellpoint Mortgage Servicing | 135 | 84.4% | 0% |
Latest Shellpoint Mortgage Servicing debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 29, 2026 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Jan 27, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jan 27, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jan 27, 2026 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | No timely reply |
| Jan 25, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jan 25, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jan 25, 2026 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Jan 23, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jan 11, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Jan 8, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Dec 30, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Dec 24, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Dec 23, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Dec 1, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 25, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Nov 13, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Nov 13, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Nov 12, 2025 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Nov 11, 2025 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Oct 30, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 29, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 28, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 28, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 23, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 20, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Oct 17, 2025 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Oct 9, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 7, 2025 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Oct 1, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 19, 2025 | Debt collection | Took or threatened to take negative or legal actionSued you without properly notifying you of lawsuit | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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