Mortgage company · complaint record
Suburban Mortgage complaints
Filed under SUBURBAN MORTGAGE, INC.
Consumers have filed 3 complaints about Suburban Mortgage since 2016, none in the last 12 months. It answered 66.7% on time and closed 50% with relief for the customer. The most common problem is incorrect information on your report.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 0
- Answered on time
- 66.7%
- Closed with relief
- 50%
- Last 30 days
- 0
- Rank
- -
Since December 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 26, 2025
Suburban Mortgage complaints by month
The busiest month was December 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Suburban Mortgage answered all time
- Closed with monetary relief133.3%
- Closed with explanation133.3%
- Untimely response133.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Suburban Mortgage complaints are about
Top Suburban Mortgage problems
Inside "Incorrect information on your report"
- Account status incorrect 1
Suburban Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Suburban MortgageMortgages | - | 0 | - |
Compare side by side: Suburban Mortgage vs Midwest Loan Services · Suburban Mortgage vs Truhome Solutions · Suburban Mortgage vs NEXA Mortgage · Suburban Mortgage vs Hilltop
What people say about Suburban Mortgage
All experiencesNo experiences with Suburban Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Suburban Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 26, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Sep 21, 2018 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Dec 9, 2016 | Mortgages | Application, originator, mortgage broker | Money back |
Questions about Suburban Mortgage
How many complaints does Suburban Mortgage have?
Suburban Mortgage has 3 complaints on record since December 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Suburban Mortgage respond to complaints?
Yes. Suburban Mortgage answered 66.7% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Suburban Mortgage?
The most common problems are incorrect information on your report (1), trouble during payment process (1), application, originator, mortgage broker (1).
Is Suburban Mortgage legit?
Suburban Mortgage is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Suburban Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Suburban Mortgage?
Complain to Suburban Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Suburban Mortgage complaints come from?
Most come from Arizona (2), California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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