Mortgage company · complaint record
Sun American Mortgage complaints
Consumers have filed 3 complaints about Sun American Mortgage since 2020, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since September 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 15, 2026
Most complained-about mortgage lenders & servicers
Sun American Mortgage complaints by month
The busiest month was September 2020 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Sun American Mortgage answered all time
- Closed with explanation3100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Sun American Mortgage problems
Inside "Closing on a mortgage"
- Closing disclosure or other related disclosures 1
Sun American Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Sun American MortgageMortgages | - | 1 | - |
Compare side by side: Sun American Mortgage vs Midwest Loan Services · Sun American Mortgage vs Truhome Solutions · Sun American Mortgage vs NEXA Mortgage · Sun American Mortgage vs Hilltop
What people say about Sun American Mortgage
All experiencesNo experiences with Sun American Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Sun American Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 15, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 12, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Sep 24, 2020 | Mortgages | Struggling to pay mortgage | Explained |
Questions about Sun American Mortgage
How many complaints does Sun American Mortgage have?
Sun American Mortgage has 3 complaints on record since September 2020, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Sun American Mortgage respond to complaints?
Yes. Sun American Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Sun American Mortgage?
The most common problems are closing on a mortgage (1), applying for a mortgage or refinancing an existing mortgage (1), struggling to pay mortgage (1).
Is Sun American Mortgage legit?
Sun American Mortgage is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Sun American Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Sun American Mortgage?
Complain to Sun American Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Sun American Mortgage complaints come from?
Most come from Arizona (2), Utah (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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