Debt collection
SunTrust debt collection complaints
Consumers have filed 177 complaints about SunTrust's debt collection. See the whole SunTrust record.
SunTrust against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | SunTrust | 0 | - | - |
Latest SunTrust debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 25, 2018 | Debt collection | False statements or representationIndicated you were committing crime by not paying debt | Explained |
| Aug 13, 2018 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 2, 2018 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Jul 21, 2018 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Jul 17, 2018 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jun 28, 2018 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jun 17, 2018 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jun 8, 2018 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Jun 3, 2018 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| May 21, 2018 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Apr 30, 2018 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Apr 27, 2018 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Money back |
| Apr 19, 2018 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Apr 16, 2018 | Debt collection | Attempts to collect debt not owedDebt was paid | Money back |
| Apr 12, 2018 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Feb 21, 2018 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| Feb 20, 2018 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Feb 13, 2018 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Jan 18, 2018 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Jan 12, 2018 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Jan 11, 2018 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jan 4, 2018 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Nov 29, 2017 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Nov 28, 2017 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Nov 27, 2017 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Nov 10, 2017 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Nov 9, 2017 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Nov 5, 2017 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 3, 2017 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Oct 25, 2017 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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