Debt collection
SunTrust debt collection complaints
Consumers have filed 177 complaints about SunTrust's debt collection. See the whole SunTrust record.
SunTrust against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | SunTrust | 0 | - | - |
Latest SunTrust debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 3, 2020 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Fixed |
| Jan 31, 2020 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Jan 20, 2020 | Debt collection | Took or threatened to take negative or legal actionThreatened to arrest you or take you to jail if you do not pay | Explained |
| Jan 4, 2020 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Money back |
| Dec 19, 2019 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Dec 17, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 11, 2019 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 24, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 30, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 23, 2019 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Sep 6, 2019 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 15, 2019 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Aug 5, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 3, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jun 24, 2019 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jun 11, 2019 | Debt collection | Attempts to collect debt not owedDebt was paid | Fixed |
| May 8, 2019 | Debt collection | False statements or representationAttempted to collect wrong amount | Fixed |
| Apr 2, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Mar 19, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Mar 9, 2019 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Feb 26, 2019 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jan 25, 2019 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Dec 28, 2018 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Dec 6, 2018 | Debt collection | Attempts to collect debt not owedDebt was paid | Fixed |
| Dec 5, 2018 | Debt collection | Communication tacticsCalled before 8am or after 9pm | Fixed |
| Dec 2, 2018 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 22, 2018 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Nov 13, 2018 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| Nov 2, 2018 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Oct 30, 2018 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Fixed |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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