Debt collection
SunTrust debt collection complaints
Consumers have filed 177 complaints about SunTrust's debt collection. See the whole SunTrust record.
SunTrust against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | SunTrust | 0 | - | - |
Latest SunTrust debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 19, 2017 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 17, 2017 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 2, 2017 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Sep 14, 2017 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Aug 29, 2017 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 2, 2017 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jul 27, 2017 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Jul 25, 2017 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jul 25, 2017 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Jul 20, 2017 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Fixed |
| Jul 12, 2017 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Jul 11, 2017 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Fixed |
| Jun 30, 2017 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Jun 28, 2017 | Debt collection | Communication tacticsCalled before 8am or after 9pm | Fixed |
| Jun 28, 2017 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jun 27, 2017 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Jun 19, 2017 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jun 10, 2017 | Debt collection | Threatened to contact someone or share information improperlyContacted you after you asked them to stop | Fixed |
| Jun 2, 2017 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jun 2, 2017 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| May 27, 2017 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| May 16, 2017 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| May 15, 2017 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 17, 2017 | Debt collection | Disclosure verification of debtNot given enough info to verify debt | Explained |
| Apr 4, 2017 | Debt collection | Disclosure verification of debtNot given enough info to verify debt | Explained |
| Mar 23, 2017 | Debt collection | Disclosure verification of debtNot given enough info to verify debt | Closed |
| Mar 17, 2017 | Debt collection | Disclosure verification of debtNot given enough info to verify debt | Explained |
| Mar 15, 2017 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Mar 14, 2017 | Debt collection | Disclosure verification of debtNot given enough info to verify debt | Explained |
| Mar 6, 2017 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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