Money transfers & apps
SunTrust money transfers & apps complaints
Consumers have filed 169 complaints about SunTrust's money transfers & apps. See the whole SunTrust record.
SunTrust against other payment apps & money transfer services
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | PayPal | 9,055 | 100% | 42% |
| 2 | Block (Cash App) | 8,848 | 99.3% | 0% |
| 3 | JPMorgan Chase | 1,679 | 100% | 5% |
| 4 | Chime | 1,560 | 100% | 5% |
| 5 | Wells Fargo | 1,535 | 100% | 8% |
| 6 | Bank of America | 1,419 | 99.6% | 21% |
| 7 | Early Warning Services (Zelle) | 612 | 100% | 0% |
| 8 | Western Union | 595 | 100% | 0% |
| 9 | Wise (TransferWise) | 451 | 96% | 13% |
| 10 | Citibank | 411 | 100% | 16% |
| 11 | Capital One | 362 | 100% | 7% |
| 12 | Remitly | 312 | 99.7% | 0% |
| 13 | SunTrust | 0 | - | - |
Latest SunTrust money transfers & apps complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 18, 2019 | Money transfers & apps | Money was not available when promised | Money back |
| Jun 17, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Jun 11, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Jun 10, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Jun 10, 2019 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Jun 3, 2019 | Money transfers & apps | Other transaction problem | Explained |
| May 29, 2019 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| May 28, 2019 | Money transfers & apps | Fraud or scam | Money back |
| May 21, 2019 | Money transfers & apps | Other transaction problem | Explained |
| May 18, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Apr 30, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Apr 4, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Mar 30, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Mar 20, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Mar 12, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Mar 9, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Feb 22, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Feb 21, 2019 | Money transfers & apps | Money was not available when promised | Explained |
| Feb 20, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Feb 19, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Feb 18, 2019 | Money transfers & apps | Other transaction problem | Explained |
| Feb 17, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Feb 7, 2019 | Money transfers & apps | Other transaction problem | Explained |
| Jan 24, 2019 | Money transfers & apps | Unexpected or other fees | Explained |
| Jan 11, 2019 | Money transfers & apps | Fraud or scam | Fixed |
| Jan 5, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Dec 27, 2018 | Money transfers & apps | Fraud or scam | Explained |
| Dec 20, 2018 | Money transfers & apps | Unexpected or other fees | Explained |
| Dec 19, 2018 | Money transfers & apps | Fraud or scam | Explained |
| Dec 13, 2018 | Money transfers & apps | Fraud or scam | Explained |
Your rights with payment apps & money transfer services
For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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