SunTrust against other payment apps & money transfer services
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | PayPal | 9,055 | +103% | 100% | 42% | 30,324 |
| 2 | Block (Cash App) | 8,848 | -78% | 99.3% | 0% | 55,035 |
| 3 | JPMorgan Chase | 1,679 | -8% | 100% | 5% | 9,239 |
| 4 | Chime | 1,560 | +9% | 100% | 5% | 3,886 |
| 5 | Wells Fargo | 1,535 | +9% | 100% | 8% | 7,680 |
| 6 | Bank of America | 1,419 | -3% | 99.6% | 21% | 7,549 |
| 7 | Early Warning Services (Zelle) | 612 | -97% | 100% | 0% | 22,028 |
| 8 | Western Union | 595 | +49% | 100% | 0% | 4,657 |
| 9 | Wise (TransferWise) | 451 | +32% | 96% | 13% | 1,679 |
| 10 | Citibank | 411 | +23% | 100% | 16% | 2,209 |
| 11 | Capital One | 362 | +13% | 100% | 7% | 1,490 |
| 12 | Remitly | 312 | +96% | 99.7% | 0% | 1,047 |
| 13 | SunTrust | 0 | new | - | - | 169 |
Every payment company ranked
Latest SunTrust money transfers & apps complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 30, 2018 | Money transfers & apps | Other service problem | ME | Explained | Yes |
| Nov 27, 2018 | Money transfers & apps | Fraud or scam | TX | Explained | Yes |
| Nov 21, 2018 | Money transfers & apps | Problem with customer service | NC | Explained | Yes |
| Nov 16, 2018 | Money transfers & apps | Fraud or scam | WA | Explained | Yes |
| Oct 16, 2018 | Money transfers & apps | Money was not available when promised | - | Explained | Yes |
| Oct 15, 2018 | Money transfers & apps | Unexpected or other fees | FL | Explained | Yes |
| Oct 8, 2018 | Money transfers & apps | Money was not available when promised | - | Explained | Yes |
| Oct 3, 2018 | Money transfers & apps | Fraud or scam | - | Explained | Yes |
| Sep 6, 2018 | Money transfers & apps | Fraud or scam | - | Explained | Yes |
| Sep 4, 2018 | Money transfers & apps | Other transaction problem | WV | Money back | Yes |
| Aug 31, 2018 | Money transfers & apps | Fraud or scam | - | Explained | Yes |
| Aug 28, 2018 | Money transfers & apps | Other service problem | PA | Explained | Yes |
| Aug 28, 2018 | Money transfers & apps | Other transaction problem | CA | Explained | Yes |
| Aug 22, 2018 | Money transfers & apps | Fraud or scam | NY | Explained | Yes |
| Aug 17, 2018 | Money transfers & apps | Other transaction problem | IL | Explained | Yes |
| Aug 10, 2018 | Money transfers & apps | Fraud or scam | NC | Explained | Yes |
| Aug 8, 2018 | Money transfers & apps | Other transaction problem | FL | Explained | Yes |
| Aug 7, 2018 | Money transfers & apps | Fraud or scam | MA | Explained | Yes |
| Aug 5, 2018 | Money transfers & apps | Fraud or scam | GA | Explained | Yes |
| Aug 2, 2018 | Money transfers & apps | Other transaction problem | FL | Explained | Yes |
| Jul 29, 2018 | Money transfers & apps | Other transaction problem | MD | Money back | Yes |
| Jul 27, 2018 | Money transfers & apps | Money was not available when promised | CO | Explained | Yes |
| Jul 26, 2018 | Money transfers & apps | Fraud or scam | NY | Explained | Yes |
| Jul 26, 2018 | Money transfers & apps | Fraud or scam | OK | Explained | Yes |
| Jul 26, 2018 | Money transfers & apps | Unexpected or other fees | NC | Money back | Yes |
| Jul 23, 2018 | Money transfers & apps | Problem with customer service | GA | Explained | Yes |
| Jul 20, 2018 | Money transfers & apps | Other transaction problem | VA | Explained | Yes |
| Jul 9, 2018 | Money transfers & apps | Other service problem | MD | Explained | Yes |
| Jul 5, 2018 | Money transfers & apps | Other transaction problem | DC | Explained | Yes |
| Jun 21, 2018 | Money transfers & apps | Problem with customer service | GA | Explained | Yes |
Your rights with payment apps & money transfer services
For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.
Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.
General information, not legal advice; rules vary by state. Plain-English guides
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