Mortgage company · complaint record
The Mortgage Experts complaints
Filed under THE MORTGAGE EXPERTS LLC
Consumers have filed 2 complaints about The Mortgage Experts since 2021, none in the last 12 months. It answered 50% on time and closed 100% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 0
- Answered on time
- 50%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- -
Since August 2021
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 24, 2025
The Mortgage Experts complaints by month
The busiest month was August 2021 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How The Mortgage Experts answered all time
- Closed with non-monetary relief150%
- Untimely response150%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top The Mortgage Experts problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Delays in the application process 1
The Mortgage Experts compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | The Mortgage ExpertsMortgages | - | 0 | - |
Compare side by side: The Mortgage Experts vs Midwest Loan Services · The Mortgage Experts vs Truhome Solutions · The Mortgage Experts vs NEXA Mortgage · The Mortgage Experts vs Hilltop
What people say about The Mortgage Experts
All experiencesNo experiences with The Mortgage Experts yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest The Mortgage Experts complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | No timely reply |
| Aug 12, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Fixed |
Questions about The Mortgage Experts
How many complaints does The Mortgage Experts have?
The Mortgage Experts has 2 complaints on record since August 2021, including 0 in the last 12 months and 0 in the last 30 days.
Does The Mortgage Experts respond to complaints?
Yes. The Mortgage Experts answered 50% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with The Mortgage Experts?
The most common problems are applying for a mortgage or refinancing an existing mortgage (2).
Is The Mortgage Experts legit?
The Mortgage Experts is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is The Mortgage Experts legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against The Mortgage Experts?
Complain to The Mortgage Experts in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most The Mortgage Experts complaints come from?
Most come from Maryland (1), Virginia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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