Mortgage company · complaint record
Townstone Financial complaints
Filed under Townstone Financial Inc
Consumers have filed 3 complaints about Townstone Financial since 2016, none in the last 12 months. It answered 66.7% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 0
- Answered on time
- 66.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since July 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 29, 2018
Townstone Financial complaints by month
The busiest month was July 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Townstone Financial answered all time
- Closed with explanation3100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Townstone Financial problems
Townstone Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Townstone FinancialMortgages | - | 0 | - |
Compare side by side: Townstone Financial vs Midwest Loan Services · Townstone Financial vs Truhome Solutions · Townstone Financial vs NEXA Mortgage · Townstone Financial vs Hilltop
What people say about Townstone Financial
All experiencesNo experiences with Townstone Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Townstone Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 29, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 28, 2017 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Jul 1, 2016 | Mortgages | Settlement process and costs | Explained |
Questions about Townstone Financial
How many complaints does Townstone Financial have?
Townstone Financial has 3 complaints on record since July 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Townstone Financial respond to complaints?
Yes. Townstone Financial answered 66.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Townstone Financial?
The most common problems are applying for a mortgage or refinancing an existing mortgage (1), loan modification,collection,foreclosure (1), settlement process and costs (1).
Is Townstone Financial legit?
Townstone Financial is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Townstone Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Townstone Financial?
Complain to Townstone Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Townstone Financial complaints come from?
Most come from Illinois (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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