Debt collection
Truist debt collection complaints
Consumers have filed 1,542 complaints about Truist's debt collection, 554 in the last 12 months (+59%). Truist answered 100% on time and closed 7% with relief. See the whole Truist record.
Truist against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | Truist | 554 | 100% | 7% |
Latest Truist debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 29, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 28, 2026 | Debt collection | Communication tacticsCalled before 8am or after 9pm | Fixed |
| Aug 28, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 27, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 27, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 27, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 26, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Money back |
| Aug 26, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 26, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 25, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Aug 24, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Aug 24, 2026 | Debt collection | Communication tacticsCalled before 8am or after 9pm | Fixed |
| Aug 24, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Fixed |
| Aug 23, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Aug 22, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Aug 21, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 18, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Aug 17, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 12, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 12, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 12, 2026 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Aug 12, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 12, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Aug 12, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 11, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| Aug 11, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 11, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 11, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 8, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 8, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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