Mortgage company · complaint record
Upstate Premier Mortgage complaints
Filed under Upstate Premier Mortgage, Inc.
Consumers have filed 5 complaints about Upstate Premier Mortgage since 2022, none in the last 12 months. It answered 100% on time and closed 20% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 20%
- Last 30 days
- 0
- Rank
- -
Since June 2022
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 26, 2025
Upstate Premier Mortgage complaints by month
The busiest month was June 2022 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Upstate Premier Mortgage answered all time
- Closed with monetary relief120%
- Closed with explanation480%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Upstate Premier Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Delays in the application process 2
Upstate Premier Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Upstate Premier MortgageMortgages | - | 0 | - |
Compare side by side: Upstate Premier Mortgage vs Midwest Loan Services · Upstate Premier Mortgage vs Truhome Solutions · Upstate Premier Mortgage vs NEXA Mortgage · Upstate Premier Mortgage vs Hilltop
What people say about Upstate Premier Mortgage
All experiencesNo experiences with Upstate Premier Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Upstate Premier Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 26, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jan 14, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jan 17, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Dec 14, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Money back |
| Jun 21, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Upstate Premier Mortgage
How many complaints does Upstate Premier Mortgage have?
Upstate Premier Mortgage has 5 complaints on record since June 2022, including 0 in the last 12 months and 0 in the last 30 days.
Does Upstate Premier Mortgage respond to complaints?
Yes. Upstate Premier Mortgage answered 100% of its complaints on time (within 15 days) and closed 20% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Upstate Premier Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (3), closing on a mortgage (2).
Is Upstate Premier Mortgage legit?
Upstate Premier Mortgage is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Upstate Premier Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Upstate Premier Mortgage?
Complain to Upstate Premier Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Upstate Premier Mortgage complaints come from?
Most come from New York (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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